Shipping policy

Shipping & Returns Policy

1. Shipping

We ship all orders from Norway.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Delivery Time

Estimated delivery times:

  • Norway: 1–5 business days

  • Europe: 3–10 business days

  • International: 5–14 business days

Delivery times may vary depending on location and carrier delays.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated (e.g., free shipping promotions).

Customs & Duties

For international orders outside Norway and the EU, customs fees, taxes, and duties may apply and are the responsibility of the customer.

2. Right of Withdrawal (Returns)

In accordance with Norwegian consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal:

  • You must notify us within 14 days of receiving your order

  • You then have an additional 14 days to return the item

Conditions for Returns

  • Items must be unused, unworn, and in original condition

  • All tags must be attached

  • Items must be returned in original packaging

We reserve the right to refuse returns that do not meet these conditions.

3. Return Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a tracked shipping service, as we are not responsible for lost returns

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–10 business days

  • The amount will be refunded to your original payment method

Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

We do not offer direct exchanges.

If you wish to exchange an item:

  • Return the original item for a refund

  • Place a new order for the desired item

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 14 days of receiving your order.

Include:

  • Order number

  • Description of the issue

  • Photos of the product

If the claim is approved:

  • We will cover return shipping

  • You will receive a replacement or full refund

7. Complaints (Reklamasjon)

Under Norwegian law, you have the right to file a complaint for defective goods within 2 years (or up to 5 years for products intended to last longer).

If you believe your item has a manufacturing defect, please contact us with details and documentation.

8. Contact Information

For all inquiries regarding shipping and returns, please contact us at:

Email: contact@sevenstudio.no
Company: Seven Studio AS
Country: Norway

9. Unclaimed Packages

If a package is not collected and is returned to us, we reserve the right to charge a fee to cover return shipping and handling costs.

10. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted on this page.